Privacy policy
Last updated: Oct 4, 2026
This policy explains how Pixamake processes personal data when you use Pixamake.
Data we collect
- Account data: name, email address, password hash, language, two-factor settings, sessions (IP address and browser).
- Billing data: handled by Stripe. We keep the customer identifier, plan, invoices and payment status, never your card number.
- Content: the videos you upload, their results, and the text read from them to process them.
- Technical data: logs needed for security, abuse prevention and support.
Why we use it
To provide the service and process your videos, bill your plan, secure accounts, answer support requests and meet legal obligations. Legal bases: performance of the contract, legitimate interest (security) and legal obligations.
Processors
We rely on service providers that process data on our behalf: Stripe (payments), Vercel (hosting), Neon (database), Cloudflare R2 (file storage), Modal and SaladCloud (video processing), Google Gemini (reading the text of videos) and our email provider. Some are located outside the European Union and are covered by appropriate safeguards (standard contractual clauses).
Retention
- Videos and results: deleted after the retention period of your plan (7, 30 or 90 days).
- Account data: kept while your account is open, then deleted, except invoices kept as required by law.
Your rights
You can access, correct, export or delete your data, and object to some processing. Most actions are available in your settings (including account deletion). For anything else: support@pixamake.ai. You can also contact your data protection authority.
Security
Encrypted connections, private storage with expiring links, hashed passwords and API keys, optional two-factor authentication, rate limiting and audit logs for administration actions.